Arnau Senserrich

SRE @ Tetrate | GCP Architect | AIOps Specialist

Certifications & Expertise

GCP Architect

Google Cloud Architect

Istio Certified

Istio Administrator

GCP Authorized Trainer

GCP Trainer

Experience Log

Tetrate

Oct 2020 - Present
Site Reliability Engineer (AIOps Focus) Jul 2025 - Present
  • AI Platform Architecture: Manage the underlying infrastructure for internal and external AI offerings, focusing on LLM fine-tuning, AIOps strategy, and PII compliance to ensure secure, scalable operations.
  • RAG & VectorDB Engineering: Engineered Retrieval-Augmented Generation (RAG) agents and Vector Databases to provide high-fidelity operational context, drastically accelerating incident diagnostics.
  • Autonomous Support Systems: Completely automated customer support procedures by transitioning manual workflows into autonomous, AI-driven resolution paths, reducing human intervention in Tier-1 issues.
  • Operational Excellence: Primary Technical Escalation point for Support. Leading Incident Management and defining key health metrics (KPIs) for the Hosted Offering.
Customer Reliability Engineer Oct 2020 - Jul 2025
  • Enterprise Mesh Architecture: Architected and implemented Tetrate’s Service Mesh solutions for Fortune 500 customers across complex multi-cloud and hybrid environments.
  • Tooling & Go Development: Resolved high-level technical challenges in Kubernetes and Istio while simultaneously developing advanced troubleshooting tools in Go to streamline customer support.
  • Technical Leadership: Led the Customer Support team and authored comprehensive Observability playbooks, directly influencing product roadmaps and improving team efficiency.
AIOps VectorDB Python Service Mesh Go Kubernetes Linux Networking

IMMUNE Technology Institute

Feb 2024 - Present
Master's Teacher: Cloud Architecture & DevOps
  • Advanced Curriculum Design: Designed and delivered the comprehensive technical curriculum for the Master in Cloud Architecture, specializing in Cloud-Native technologies (Kubernetes, Docker, Service Mesh) and Google Cloud Platform.
  • Certification Authority: Mentored aspiring Cloud Architects, preparing them specifically for the rigorous Google Cloud Professional Architect and Associate certifications.
Google Cloud Kubernetes Terraform Mentoring

Webhelp (Google Cloud Project)

Mar 2019 - Oct 2020
Team Lead (Networking & Apigee) Apr 2020 - Oct 2020

Built and trained a new 10-person Apigee support team from scratch while leading 15 agents on GCP Networking. Served as the primary technical point of contact for GKE and Traffic Director.

Subject Matter Expert (SME) Dec 2019 - Apr 2020

Escalation point for complex GKE, Istio, and Networking issues. Resolved high-severity cases for key enterprise customers.

GCP Networking Support Mar 2019 - Nov 2019

Provided specialized technical support for infrastructure and networking, ensuring platform stability for GCP customers.

Google Cloud Apigee Kubernetes Networking Team Leadership

Early Career & Infrastructure

2013 - 2019
  • UPCnet (Telecommunications Technician): Administered Cisco/Dell/F5 infrastructure. Spearheaded the migration of legacy telephony to modern VoIP solutions.
  • Volkswagen Group (Network Specialist): Managed firewalls (Cisco/Avaya), Active Directory, and SCCM task sequences.
  • Generalitat & Oesia (SysAdmin): Managed VMWare vSphere clusters, Nagios monitoring, and Linux server configurations.
Cisco F5 VoIP VMware Linux Networking

Tech Stack

RAG Vector Databases Python Service Mesh Kubernetes Go Google Cloud Networking Linux